Return Policy and Return Form

If you need to return or exchange your purchase you may do so within 14 days of receipt of purchase. Goods are required to be in the original condition. If you return your purchase, upon verification that it is in the original condition, we will issue a refund or arrange a product exchange. All shipping and handling charges are non-refundable. Packages requiring exchange would incur additional charges both to and from the customer unless the return is as a result of our error.

CLAIMS

The customer must file claims for error fulfillment of an order within 30 days after receipt of customer's order. Upon receiving such a claim, Black Beauty Store will promptly take steps to identify the source of error and, if determined that it was our error, we will undertake corrective measures, which are appropriate under the circumstances. We reserve the right to research the validity of the claim by any means reasonably necessary. Customer agrees to allow us reasonable access for this purpose. If evidence indicates that there was no error in fulfillment, or that customer caused the error, we shall not be obligated to replace and re-ship the order in question. Further, if customer acted in bad faith or was grossly negligent in submitting a claim, we may require customer to reimburse us for reasonable administrative charges incurred by us in evaluating the merits of the claim.

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